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Post by shiyabul on Aug 21, 2024 6:51:53 GMT
Keep in mind that agents must not be “scripted” to robotically utter positive phrases. You can’t script intimacy. Excellent educational activities allow powerful words and phrases to transform everyone’s style to produce results consistent with the promise and goals of the brand. The linkage of these elements is primarily the responsibility of leadership. Avoid giving it short shrift by demanding a scripted response; educate for an integrated response. Only then will everyone’s interaction be their own. Everyone https://lastdatabase.com/ needs their own voice. Consider educating, discussing, and adjusting communication skills for all involved in the Customer Experience. Focus on “Here’s what I can do NOW.” Adding “now” to the phrase adds power, urgency, and immediacy. It is a genuine call to action; few customers will object to at least listening to the options. And an entirely new conversation begins. File this under Call Control! A positive Customer Experience is a communication-based outcome and the effectiveness of CAN over CAN’T is such a powerful tool. Let’s face it, the role of Contact Center agent revolves around “the here and now.” When customers reach out for assistance, they want immediate attention, supports, and solutions.
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