Post by account_disabled on Dec 20, 2023 5:45:26 GMT
Retail customer experience I chose this title for this article. In full transparency, I could also have called it: these salespeople who don't need to sell . One wonders if, in relation to the customer experience, retail might not be its own gravedigger). We often hear and read that the Internet is a competitor to retail and that the development of e-commerce has caused numerous closures of local businesses. For example, in the USA, in-store traffic fell by 57% between 2010 and 2015 (ShopperTrack 2015 holiday, US retail sales via ThinkWithGoogle ). If I use ecommerce sites , I still go to the store often.
I started my career in retail. I was a store salesperson. I was a retail supplier. I'm always curious Email Data about its developments. I don't know if I'm a particularly demanding client when it comes to the quality of the relationship, but I simply expect the job to be done well. My latest experiences at the end of the year in major brands: Apple , Renault , Boulanger , Dyson , But , led me to think and tell myself that if the Internet and e-commerce could have had negative impacts on the retail, they are not the only ones responsible. In each of these brands, in stores in Paris, in the Paris region or in the provinces, I was surprised and disappointed by the experience I had.
I told myself that I am not a unique case, that others may have suffered at least similar inconveniences. Bad experiences that do not necessarily encourage you to return to the store or prefer to interact with an interactive terminal or a robot rather than a human being. And I am not a fervent defender of “machineization” of economic and social relations. My recent experience in retail: Apple, Renault, Boulanger, Dyson, But Is ecommerce solely responsible for retail's difficulties? If I base myself on my recent personal experience, what I have seen in brands as diverse as Apple, Renault, Boulanger, Dyson, But… gives me a different perspective.
I started my career in retail. I was a store salesperson. I was a retail supplier. I'm always curious Email Data about its developments. I don't know if I'm a particularly demanding client when it comes to the quality of the relationship, but I simply expect the job to be done well. My latest experiences at the end of the year in major brands: Apple , Renault , Boulanger , Dyson , But , led me to think and tell myself that if the Internet and e-commerce could have had negative impacts on the retail, they are not the only ones responsible. In each of these brands, in stores in Paris, in the Paris region or in the provinces, I was surprised and disappointed by the experience I had.
I told myself that I am not a unique case, that others may have suffered at least similar inconveniences. Bad experiences that do not necessarily encourage you to return to the store or prefer to interact with an interactive terminal or a robot rather than a human being. And I am not a fervent defender of “machineization” of economic and social relations. My recent experience in retail: Apple, Renault, Boulanger, Dyson, But Is ecommerce solely responsible for retail's difficulties? If I base myself on my recent personal experience, what I have seen in brands as diverse as Apple, Renault, Boulanger, Dyson, But… gives me a different perspective.